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April 10, 2023

Loyalty programs are more intuitive than ever, and the stakes are high for customer data. Here are three tips to get the most out of your loyalty programs from the experts. Read More »

Interactive Customer Experience (ICX) Summit
September 11-13, 2023 | Charlotte, NC
Discover new strategies and tech to elevate the customer experience. Early Bird pricing ends May 5. Save $450 off the standard rate.

Co-located with Bank Customer Experience Summit
One badge. Two events.

Agenda | Register

News & Features

McDonald's to lay off hundreds, shutter 10 field offices

Papa Johns franchisee to open 650 restaurants in India

Breakfast traffic driving restaurant recovery

Sarpino's USA creates BBQ Pork Belly pizza

Whataburger, Academy Sports + Outdoors create 2nd line of branded merchandise

Haven Hot Chicken opening 4th location

Louisiana city council strikes food truck ordinance proposal

WaBa Grill cuts network downtime with 'technology-in-a-box' solution

Fast Casual Executive Summit
October 8-10, 2023 | Louisville, KY
Now in its 18th year, the Fast Casual Executive Summit brings together an experienced group of restaurant professionals whose common interests and concerns are brought to the table for open discussion in a fun and relaxing environment. Early Bird pricing ends June 2.

Agenda | Register

Upcoming Webinars

Apr

25

How A Growing Chicken Concept is Driving Results Through a World-Class Customer Experience

Sponsor: Revel Systems

Register Now »

Upcoming Events

Pizza Leadership Virtual Summit
July 26, 2023 | Virtual

Interactive Customer Experience (ICX) Summit
September 11-13, 2023 | Charlotte, NC

Fast Casual Executive Summit
October 8-10, 2023 | Louisville, KY

#QSRNext
November 8, 2023 | Virtual

Self-Service Innovation Summit
December 4-6, 2023 | Miami

Surviving and Thriving in the New Restaurant Normal
Despite recent challenges, many operators are doing more than just surviving; they’re finding ways to thrive. To find out how, the team at FastCasual.com spoke with operators across the industry, from fine dining to food trucks, and across the country, from the Atlantic to the Pacific. Here’s what they had to say.
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Dave's Hot Chicken Case Study
Supporting an ambitious brand in their national expansion with a turnkey, static drive-thru signage package.
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Why Restaurants Should Implement a Branded App
Many restaurants turn the task of designing websites, online ordering portals and creating mobile apps over to online order aggregators. If operators are doing that, though, they may be leaving a host of opportunities on the table, not to mention thousands of dollars in revenue.
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Kinettix
Kinettix serves as a reliable IT field services partner for restaurants, franchises, and restaurant technology providers. We help you expand your business footprint and keep everything running well by providing rapid response break/fix and installation services anytime and anywhere in the world.
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FreshFry
FreshFry Pods have generated savings to restaurant owners in a multitude of areas including less overall oil usage, reduced build-up of oil in and around fryers, and lower labor costs for maintenance and disposal of oil – all with no additional equipment needed.
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Hughes
Managed services from Hughes help you meet customer expectations, enhance customer service, support your employees, and improve operations. Our HughesON suite of managed services includes Cybersecurity, Wi-Fi, VoIP, and digital menu boards. We also provide managed connectivity and failover for your broadband network.
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Cardlytics
We partner with financial institutions to run their banking rewards programs that promote customer loyalty and deepen banking relationships. In turn, we have a secure view into where and when consumers are spending their money.
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Überrito Fresh Mex
Just because we perfected the burrito doesn’t mean we had to stop there. Our customers want more than food. They want unique flavors, variety and a great experience. At Überrito, we fill those voids, satisfying those existential cravings with creations that are thoughtfully prepared—for yü by yü.
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Dairy Queen
The secret to the Dairy Queen® brand’s success has always been simple. Our recipe combines hardworking individuals and great-tasting food that’s served in a welcoming environment, since 1940. We’re committed to helping our franchisees grow their sales and their profits.
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Company Showcases